Writing on strategy, operations, and the things that decide whether a change program actually lands. Published when there is something worth reading rather than on a schedule. Practice-specific pieces are also collected under HR Consulting and IT Solutions.
A three-part series on what decides whether money spent on AI turns into anything. Newest first; each piece stands on its own, and they were written to be read in order.
Most AI programs report purchases and call them capabilities. A story about a board meeting, the test that tells the two apart, and why passing it is only half the job.
Read the article →An amplifier does not care what it amplifies. Without direction you get the same busy work, cheaper. With it, revenue that was not there last year.
Read the article →Almost nobody's is, and the reason has very little to do with the technology. A story about two questions a CFO asked eighteen months too late, and the three things that decide the answer.
Read the article →Written for the people who own this function.
Written for the people who own this function.
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